Central Smith Customers' Most Asked Questions

  • Who is Central Smith?

    Central Smith (CS) is one of the foremost manufacturers of premium ice cream and related frozen dessert products in Canada. CS has over 60 years of ice cream manufacturing and product development experience that has focused almost exclusively on the Food Service sector. CS has strong historical roots in the dairy industry that reach back 125 years. In 1896, it began in its current location as a farmers co-op (central to Smith township; hence the name Central Smith). In 1952, we began the exclusive production of ice cream. Family owned and operated since 1978, we have incorporated a wide variety of flavours of ice creams, sherbets, frozen yogurts, no sugar added ice creams and a selection of frozen desserts that are made with healthy coconut oil.

  • Where can I buy Central Smith Ice Cream?

    We do not sell to the retail market. You can buy Central Smith ice cream exclusively from our factory location and through our distribution network. Please contact your sales rep for more information.

  • What does the “Blue Cow” designation mean?

    You may have seen the "Blue Cow" symbol on many dairy products sold in Canada. This symbol represents a program that was initiated by the Dairy Farmers of Canada (DFC) to promote the use of domestic dairy ingredients. All of our ice cream products are produced with Canadian dairy ingredients. Our popular "frozen desserts" group of flavours are made with coconut oil and other items, such as Sherbets and Yogurts, do not contain more than 6% butterfat are not permitted to display the symbol.

  • What are “Modified Milk Ingredients”?

    Modified Milk Ingredients or MMI's is simply a term that is often used to describe items such as "milk powders" or "whey protein powders". These items are derived from milk (such as skim milk powder) or from cheese production (such as whey protien powder) where almost all of the water has been removed. These powders are referred to mainly as MSNF (milk solids non fat) and are used to provide essential dairy solids to our mixes. An industry standard for many years, they are made up of mainly milk proteins and lactose. Our unique blend of these clean, fresh powders along with fresh cream contribute to a consistently smooth texture and delicious taste with every batch.

  • Does Central Smith supply freezers?

    We have a freezer program. We offer product with the purchase of a freezer. Once the product is sold at retail prices, your freezer is paid for. We offer 5 sizes of freezer. The entire package, in addition to the freezer and product, also consists of a food guard, tub secure system and a POS sign kit.

  • What temperature should I keep my freezer?

    For longer term product storage we recommend -25°C (or colder) but for scooping where there is greater turnover of product (held for shorter length of time) we suggest -18°C to keep the ice cream easily scoopable.

  • Where can you get Nutritional and Ingredient information?

    Both of these pieces of information are available on our website, at www.centralsmith.ca. Go to the flavours page, click on your flavour and it will pop up.

  • How do I place an order for my business? What is a minimum order?

    Depending on where your business is located, we can connect you with an associate in our national network of distributors or we may deliver directly to you off our specialized trucks. Order quantities may vary depending on your region. Give us a call directly at 1-800-461-1464 or reach us at info@centralsmith.ca to get connected and we can determine the best option to get you set up!

  • Are Central Smith products Kosher?

    Yes! All of the products Central Smith offers are Kosher certified.

  • Do you have a hashtag?

    Yes we do! We follow #centralsmith on Facebook and Instagram. You can tag us #centralsmith to show us your Ice Cream Dreams. We love when our customers share their ice cream stories with us, you might even get featured on our page! 

  • How do I place an order for curbside pickup?

    We offer curbside pickup for our 1.89 L, 4 L, and 11.4 L tubs. To place your order, please click on the "Curbside Pickup" tab at the top right corner of our page or click here. You can place your order and select your pick up time. Please visit our Take Out window to pick up your order! 

  • How can I request a donation?

     At Central Smith, we are proud to give back to our local community. To request a donation, please email jenn@centralsmith.ca. We will provide a Donation Request Form to complete and submit for internal review.

  • What is Central Smith’s commitment to sustainability?

    Central Smith has made a commitment to become a more sustainable organization. We have partnered with Sustainable Peterborough to promote sustainable practices in manufacturing. We are one of 180 Community Partners, making effort to engage in sustainable activities to promote a better future. We continuously make efforts to improve our state-of-the-art facility. These efforts include using steam from our production process to heat our facilities and moving to energy efficient freezing units, starting with our newest freezer expansion. We use 100% Canadian Dairy to support our local economy and reduce our carbon footprint. We also promote recycling all of our packaging including our take-home tubs, scooping tubs, and parlour supplies. We divert approximately 232,000 lbs of organic waste from landfills, supporting local farmers. These steps and more help promote sustainability within our organization.

     

    Our team at Central Smith looks forward to our sustainability journey.